PRIVACY POLICY FOR DOCTURE-POLY
Effective date: September 23, 2026
Last updated: September 23, 2026
Sai Ganga Panakeia (“Sai Ganga Panakeia,” “Company,” “we,” “us,” or “our”) operates the Docture-Poly mobile application and the website https://saigangapanakeia.in/ (collectively, the “Service”).
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we retain it, and the rights and choices available to users.
By using Docture-Poly, you acknowledge the practices described in this Privacy Policy.

COMPANY INFORMATION
Company: Sai Ganga Panakeia
Address:
Indu Annexe Block-B,
Fortune Fields,
Kukatpally Housing Board Colony,
Kukatpally,
Hyderabad, Telangana 500085,
India
Privacy and support email: info@sgprs.com
Telephone: +91 7331109988
Website: https://saigangapanakeia.in/

ACCOUNT AND DATA DELETION
Docture-Poly users may request deletion of their account and associated personal data at any time.
To request deletion, email info@sgprs.com with the subject:
“Docture-Poly Account Deletion”
The request should include:
The name registered with the account
The registered email address
The registered mobile number, including country code
To protect users from unauthorized deletion requests, we will verify account ownership using the registered email address or mobile number. We may request additional information only when reasonably necessary to confirm the user’s identity.
After successful verification, we will delete or permanently anonymize the following data associated with the account:
User account and authentication information
Name, email address and mobile number
Date of birth and gender
Address and profile information
Profile photograph

Registered device information and device identifiers
Health metrics and device readings
Patient health reports and uploaded report files
Personalized diet, exercise and medicine recommendation records
Other information associated with the user’s Docture-Poly account
Verified deletion requests are normally completed within 30 days.
Residual copies may remain in protected backup systems for up to 90 days before being automatically overwritten or permanently deleted. Backup data is not used for normal business operations.
We may retain limited information where required for legal, regulatory, tax, fraud-prevention, dispute-resolution or security purposes. Payment, invoice or legally required transaction records may be retained for up to eight years, or for a longer period where applicable law requires it. Information subject to a valid legal hold will be retained only for the duration of that legal obligation.
When information must be retained, we will restrict its use to the purpose requiring retention. Account freezing or deactivation is not treated as account deletion.
Users may also access the account-deletion pathway from the Profile or Account section of the Docture-Poly application.

INFORMATION WE COLLECT
Depending on the features used, we may collect the following information.
3.1 Account and contact information
Full name
Email address
Mobile number and country code
Password and authentication information
Internal patient or user identifier
Account creation and modification dates
Passwords are processed for authentication and should be stored using appropriate cryptographic protection. We do not ask users to disclose their password through email or support communications.
3.2 Profile and demographic information
Date of birth
Gender
Postal address
City, state, province and postal code
Profile photograph
Account preferences
3.3 Health and wellness information
Docture-Poly may process health and wellness information supplied by users, connected devices, clinicians or authorized service providers, including:
Heart rate
Blood oxygen or SpO2 readings
Systolic and diastolic blood-pressure information
PPG and related sensor readings
Health measurements and metrics
Patient health reports
Symptoms and wellness assessments
Vata, Pitta and Kapha assessment information
Diet recommendations
Exercise and asana recommendations
Medicine or supplement recommendations
Clinician and review information
Uploaded health-report files and generated reports
This information is sensitive personal data and is used only for providing and supporting the Service, fulfilling user requests and complying with applicable legal obligations.
3.4 Connected-device information
When users connect or register a compatible device, we may process:
Device ID
Device name
Bluetooth identifier or MAC address
Device status
Battery information
Sensor readings
Device-registration information
3.5 Photographs, camera and files

With the user’s permission, the application may access:
Camera access for QR-code scanning
Images selected for a profile photograph
Files selected for upload
Storage required to save or download reports
The application accesses these resources only when required for a user-selected feature.
3.6 Bluetooth, nearby-device and location permissions
Docture-Poly uses Bluetooth and nearby-device permissions to discover, connect to and communicate with compatible health devices.
Some Android versions associate Bluetooth discovery with location permissions. Docture-Poly does not use these permissions to continuously track users or create a location history.
3.7 Payment information
The application may use Razorpay to facilitate payments.
Payment-card, bank-account, UPI or similar payment credentials are entered into and processed by Razorpay according to Razorpay’s terms and privacy practices. Sai Ganga Panakeia does not intend to store full payment-card or bank-account credentials.
We may receive limited transaction information such as:
Payment or transaction identifier
Payment amount
Payment status
Plan or subscription information
Transaction date
Error or failure information
3.8 Technical and usage information
We or our service providers may process technical information needed to operate and secure the Service, including:
Internet Protocol address
Device type and model
Operating-system version
Application version
Device and application identifiers
Login and request timestamps
Diagnostic information
Error and security logs
Features accessed within the Service

HOW WE USE INFORMATION
We use collected information to:
Register and manage user accounts
Authenticate users and protect accounts
Provide health reports and wellness information
Connect to and receive information from compatible devices
Display personalized diet, exercise and wellness recommendations
Allow profile and account management
Register compatible devices
Generate, display and download reports
Process or confirm payments
Provide customer support
Send account-verification, password-reset, security and service communications
Diagnose technical problems
Prevent fraud, misuse and unauthorized access
Maintain and improve the Service
Enforce our terms and protect legal rights
Comply with applicable laws and lawful requests
We do not use health information for targeted advertising.

HOW WE SHARE INFORMATION
We may disclose information only as reasonably necessary for the purposes described in this Privacy Policy.
5.1 Service providers
Information may be processed by providers that support:
Cloud hosting and file storage
Database hosting
Email and account-verification delivery
Payment processing through Razorpay
Infrastructure monitoring and security
Customer support
Report storage and delivery
These providers may process information only for the services they provide and are expected to protect it appropriately.
5.2 YouTube and external media
The application may display exercise or wellness videos using YouTube or related embedded services. When a user loads or plays this content, YouTube may receive technical information such as IP address, device information, application metadata and playback activity according to Google’s privacy practices.
5.3 Legal requirements and protection
We may disclose information where reasonably necessary to:
Comply with applicable law, regulation, court order or lawful government request
Protect the safety, rights or property of users, the Company or the public
Investigate fraud, security incidents or misuse
Establish, exercise or defend legal claims
5.4 Business changes
Information may be transferred as part of a merger, acquisition, restructuring or sale of all or part of the business. Where required, affected users will be notified of material changes.
5.5 With consent
We may share information for another purpose when the user has provided informed consent.
We do not sell personal or health information.

DATA SECURITY
We use reasonable administrative, technical and organizational safeguards designed to protect personal information.
These measures include encrypted HTTPS transmission, access controls, authentication controls and restricted access to systems that process personal and health information.
No electronic transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security.
Users should protect their passwords and immediately notify us if they suspect unauthorized account access.

DATA RETENTION
We retain personal data only for as long as reasonably necessary to:
Maintain an active account
Provide the requested Service
Complete transactions
Meet contractual obligations
Resolve disputes
Protect the Service

Comply with applicable legal or regulatory requirements
General retention periods are:
Active account information: retained while the account remains active
Health and profile information: retained while required to provide the Service, then deleted following a verified account-deletion request
Deletion processing period: normally no more than 30 days after verification
Protected backup copies: up to 90 days after deletion
Security and diagnostic records: up to 12 months unless needed for investigation
Payment, invoice and legally required transaction records: up to eight years or longer where required by law
Legal-hold information: retained for the duration of the applicable legal obligation
When information is no longer required, it is deleted, anonymized or securely isolated until deletion.

USER RIGHTS AND CHOICES
Subject to applicable law, users may request:
Access to their personal information
Correction of inaccurate information
Completion or updating of information
Withdrawal of consent where processing relies on consent
Deletion of their account and associated information
Information about how their data is processed
Grievance redressal concerning the handling of their data
Requests may be sent to info@sgprs.com.
We may verify the requester’s identity before responding. Certain requests may be limited where retention or processing is required by applicable law.

APPLICATION PERMISSIONS
Depending on the device and features used, Docture-Poly may request permission to access:
Internet connectivity
Bluetooth and nearby devices
Camera for QR-code scanning
Photos, media or files
Notifications
Location permission where required by the Android Bluetooth framework
Users can manage these permissions through their device settings. Disabling a permission may prevent the related feature from functioning.

INTERNATIONAL DATA PROCESSING
Information may be processed in India or in other locations where our authorized service providers operate.
Where information is transferred across jurisdictions, we take reasonable measures designed to protect it consistently with this Privacy Policy and applicable law.

CHILDREN’S PRIVACY
Docture-Poly is intended for users aged 18 years and over.
We do not knowingly allow children under 18 to create accounts or knowingly collect their personal or health information. If we discover that information belonging to a child was collected without appropriate authorization, we will take reasonable steps to delete it.
A parent or guardian who believes that a child has provided information may contact info@sgprs.com.

THIRD-PARTY SERVICES AND LINKS
The Service may contain links to or integrations with third-party services, including Razorpay and YouTube.
Those services operate under their own terms and privacy policies. We encourage users to review those policies. Sai Ganga Panakeia is not responsible for independent third-party websites or services except to the extent required by applicable law.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in the Service, legal requirements or our information practices.
We will publish the updated policy on this page and revise the “Last updated” date. Where a change materially affects users’ rights or the processing of sensitive information, we will provide additional notice where required.

CONTACT AND GRIEVANCE REDRESSAL
For privacy questions, account deletion requests, corrections, complaints or other data-related requests, contact:
Sai Ganga Panakeia
Email: info@sgprs.com
Telephone: +91 7331109988
Address:
Indu Annexe Block-B,
Fortune Fields,
Kukatpally Housing Board Colony,
Kukatpally,
Hyderabad, Telangana 500085,
India
Website: https://saigangapanakeia.in/